I operate in a cross-departmental position and assist internal- and external-facing members with projects through user support, data management, reporting, and administrative support.
I love that I get to work internally with my team and externally with the key players and our champions who are rolling out programs to underserved populations.
I seek to develop trust-based relationships with our staff to facilitate collaboration, healthy communication, and positive growth. I provide organizational support and development through the implementation of effective processes that better serve the individuals who make up our team.
I prioritize the user experience, such as barriers and successes when using our product. Processing this information to develop our user interface helps Apex provide the necessary support our project partners require.
I view evaluation activities as essential to informing program development and demonstrating impact, and I enjoy working with partners so that evaluation is a useful and gratifying experience.
As the Technical Program Manager, I am dedicated to developing our technical strategic vision for product solutions and supporting the growth of each of Apex’s technical teams.
The best aspect of my role is the opportunity to connect people with each other and with solutions for the complex issues that Apex’s work addresses.
I am responsible for the billing for a few of the NM School Based Health Centers as well as some of the data analysis and reporting for both NM and Colorado SBHCs.
I ensure policies and processes are implemented to safeguard and secure data. I also complete security assessments for partner organizations and conduct routine security policy actions.
As a Customer Support Specialist, I work with Apex’s technology team to provide customer care, including onboarding organizations to our software products; account management and configurations; and providing support and education.