Role
As a Customer Support Specialist, I work with Apex’s technology team to provide customer care, including onboarding organizations to our software products; account management and configurations; and providing support and education. My role also includes diagnosing issues, communicating about tech-related barriers, and finding solutions. I coordinate with project teams to utilize the right communication channels with new users.
Background and Education
After working in a large, diverse book and music store for ten years, I entered the tech industry, first as a technical writer and troubleshooter, then stayed for 15 years in several project management and customer support/solutions roles. I found success building small teams and processes that supported niche applications and unique clients. Eventually I became a Digital Solutions Director in a complex multi-national company, utilizing my expertise in tech and telecom and learning about the healthcare industry. I’m excited to be back on a small team, working on technology that addresses real world issues that matter strongly to me. I work hard to support my cat, to buy myself concert tickets, and to pay the electric bill so I can keep my vintage Macintosh collection running.