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About Two-Factor Authentication (2FA)
Last Updated: July 31, 2025Two-Factor Authentication (2FA) Apex often receives inquiries from our partners regarding the additional step of two-factor authentication. Learn why this feature helps Apex keep your and your clients’ data safe. What is two-factor authentication? Two-factor authentication (2FA) is a security process that requires two distinct forms of identification in order to access something like an...
Box Security
Last Updated: July 31, 2025Box Security The Health Insurance Portability and Accountability Act (HIPAA) is a U.S. federal mandate that requires safeguards for protected health information (PHI). Discover why Apex uses the Box platform to receive sensitive data such as PHI and personal identifiable information (PII) Why Box? To meet the requirements set by HIPAA, Apex cannot acquire data...
Privacy Policy
Last Updated: July 31, 2025Apex Evaluation – Privacy Policy Effective Date: 01.01.2025 At Apex Evaluation, we respect the privacy and confidentiality of our customers. This Privacy Policy outlines how we collect, use, protect, and share the information we collect through our cloud-based phone system, our website, and other business-related communications. By using our services or interacting with our phone...
Site Support Plan
Last Updated: July 31, 2025Site Support Plan Availability Our business hours are 9:00 am to 4:30 pm Mountain Time, Monday through Friday. We strive for same-day response and resolution within 48 business hours. Email is often the best way to get in touch with us. If an urgent issue needs a quick response or you need to discuss something...
Submit a Ticket
Last Updated: June 17, 2025Click here to submit a ticket. Our support team will respond by our next business day.